General Terms and Conditions / GTC
The GTC have been prepared pursuant to Section 273(1) of Act No. 513/1991 Coll., the Commercial Code, as amended (hereinafter the "Commercial Code").
The General Terms and Conditions / GTC form an inseparable part of every Contract and/or Reservation under which the Hotel provides Services to the Client and the Client pays remuneration for the Services provided.
Contracts and/or Reservations and any amendments thereto take precedence over the wording of the GTC. The Client's terms and conditions may be accepted only where the Contracting Parties expressly agree thereto in writing.
Contracting Parties: Supplier / Hotel and Customer / Guest / Client
Supplier / Hotel
Hotel Alibaba, operated by Badr.s.r.o. – provider of accommodation, catering, congress, sports and wellness services to the customer (guest) for a fee.
Customer / Guest / Client
The orderer of services – a natural or legal person with whom the supplier concludes a contract (agreement) whose subject matter is the provision of services at Hotel Alibaba
General conditions
These General Contractual Terms and Conditions or GTC govern the use of the Hotel's accommodation, conference and banquet facilities as the service provider and the services provided by them.
Special, individually agreed conditions are not part of the published General Contractual Terms and Conditions; however, the General Contractual Terms and Conditions do not preclude the conclusion of separate contracts and agreements with travel agencies, tour organizers, or with individual persons, which will take into account different and various conditions corresponding to the given case. Reservation of services A reservation may be made in one's own name or by a third party.
Where a reservation is made by a third party, that person is jointly and severally liable to the Hotel together with the Client as a co-debtor for all obligations arising from the contract, unless they prove to the Hotel that the Guest assumes the obligations.
The Hotel confirms the reservation upon receipt of the order by telephone, in writing, or electronically.
The order must contain:
- the guest's first and last name, or in the case of a company the company name,
- the date of use of hotel services,
- contact details: phone number, guest's address, email contact,
- the method of payment for services; in the case of a company, billing details,
- the scope and type of ordered services.
On the basis of the order, the hotel issues a reservation confirmation by which it confirms to the guest the scope of services in writing or electronically.
1. Prices and payment terms
The Client is obliged to pay the Hotel the agreed price for the services provided by the Hotel, otherwise the price stated in the Hotel's valid price list available at the Hotel reception or on the Hotel's website. This also applies to services and expenses provided by the Hotel to third parties that were caused by the Client. The Client is obliged to pay the price of the ordered accommodation services upon arrival at reception, unless another form of payment has been agreed in advance.
Any arrangements that would differ in scope from those set out in these General Contractual Terms and Conditions must be approved in advance by the company director. The Hotel has the right to request from the guest a deposit of up to 100% of the price of the ordered services, payable within 7 days of confirmation of the reservation.
The reservation becomes binding at the moment the deposit is paid to the hotel's account.
Discounts and promotions cannot be combined or accumulated.
2. The deposit is non-refundable
Deposit for groups and events The Hotel issues a pro forma invoice for the expected and agreed price for all accommodation, catering and additional services according to the order, payable within 7 days of the date of issue of the pro forma invoice, as follows: 50% of the ordered services as confirmation of the reservation: On the day the deposit is credited to the Hotel's services account held at VUB banka a. s., account no.: SK 29 0200 0000 005188425053, the order is confirmed on the part of the Client. From the time the order is accepted by the orderer until the due date of the pro forma invoice, the date of performance of the service is considered reserved. The paid deposit will be settled in the proper tax document (invoice) after the end of the stay. If the Client fails to pay the pro forma invoice duly and on time, the Hotel is entitled to cancel the reservation. The deposit may be paid as follows: in cash or by payment card at the hotel reception, by transfer to the account: VUB banka, account no.: SK 29 0200 0000 005188425053; for the variable symbol use the invoice number.
3. Cancellation terms for individual reservations
The Hotel is entitled to charge cancellation fees if the Client cancels their reservation in writing, by telephone or electronically within the following periods • 1 day before the agreed date: 100% of the total amount of the cancelled hotel services.
Cancellation terms for group reservations
The Hotel is entitled to charge the orderer the cancellation fees set out below if the orderer cancels their reservation in writing, by telephone, electronically or by fax within the following periods:
1 day before the agreed date: 100% of the total amount of the cancelled hotel services.
4. Services provided
The Hotel accommodates only a Guest who is duly registered for accommodation.
For registration, the Guest is obliged to present to a Hotel employee an identity card, national ID card, passport or other valid identity document pursuant to Act No. 253/1998 Coll. on the Reporting of Residence of Citizens of the Slovak Republic in the Population Register, as amended. Every Guest who is not a citizen of the Slovak Republic is obliged, pursuant to Act No. 404/2011 Coll. on the Residence of Foreigners, as amended, to complete and hand over at the Hotel reception the official form for reporting residence. The Guest may check in on the day of arrival no earlier than 2:00 p.m., unless otherwise agreed in advance.
The Client is obliged to pay the Hotel, no later than on the last day of the stay and on the basis of the submitted bill, the price for accommodation and all services provided. If the price for services provided already during the stay exceeds the amount of EUR 500, the Client is obliged, upon request by Hotel staff, to pay immediately the price for services provided to date. A reserved room into which the Client has not checked in by 11:59 p.m. on the day of arrival, and where a later arrival has not been agreed at the same time, may be cancelled by the Hotel.
In special cases, the Hotel may offer the Guest accommodation other than the original one, provided it does not substantially differ from the confirmed reservation.
A Guest who checks in before 7:00 a.m. shall pay the accommodation price for the entire preceding night. Unless otherwise agreed, the guest ends the stay and hands over the room to the Hotel no later than 11:00 a.m. If the Guest fails to do so, the Hotel has the right to charge a fee according to the currently valid price list. After 2:00 p.m., the Hotel may charge the full room price applicable on that day. The Guest is obliged to hand over the hotel room key cards at the Hotel reception. In the event of loss of a hotel room key card, the Hotel is entitled to charge the Guest for it.
If the Guest requests an extension of stay, they may also be offered a hotel room other than the one in which they were originally accommodated. In the event of early termination of the stay before the departure date stated on the hotel card, the Guest is obliged to pay the agreed price for the entire length of the ordered stay. It is not permitted to make changes to the furnishings in the hotel room or in other Hotel premises. Guests are not permitted to use their own electrical appliances in the Hotel, except for a shaver, hair dryer and other appliances intended for personal hygiene and the like.
Between 10:00 p.m. and 7:00 a.m., the Guest is obliged to observe night quiet.
For safety reasons, it is not permitted to leave children in the hotel room without the supervision of adults. Children under 6 years of age may move around the Hotel's common areas only when accompanied by adults. Upon moving into the room, the Guest is obliged to inspect it properly and to report any deficiencies, defects or objections immediately to Hotel employees. The Guest is likewise obliged to proceed in this manner if they discover any damage to the room or its inventory. After the end of the stay, the Guest is obliged to hand over the room with all equipment undamaged.
If the Hotel discovers damage to the room or its inventory after it has been handed over by the Guest, the Guest is obliged to compensate for the damage. The Guest is fully liable for damage caused to the Hotel's property. If the damage was caused by a child, liability is borne by their legal representative. The Hotel is entitled to inspect the Guest's room during their stay and to ensure cleaning of the room in accordance with hygiene regulations.
All Hotel premises are non-smoking. If the Guest violates the smoking ban, the Hotel has the right to increase the agreed accommodation price by EUR 50 for the day on which the smoking ban was violated. Accommodation for pets on the hotel premises is permitted only by prior agreement. Such accommodation is charged according to the current price list. The Guest bears responsibility for all damage caused by the animal during the stay. The Hotel is not liable for items forgotten or lost by the Client.
Found items are sent only at the Client's request and are stored at the Hotel for a period of one month from their discovery.
If after the Guest's departure the Hotel discovers damage to the Hotel's inventory, unreported consumption, or theft of Hotel property, the Hotel is entitled, after notifying the Guest, to charge those Hotel receivables arising from the said facts to the Guest's credit card, or by issuing and sending an invoice to the Guest's address.
A fee according to the currently valid price list is charged for the ROOM SERVICE service.
The Guest is obliged to follow the Hotel's valid accommodation rules.
5. Conditions of entry to Wellness & SPA
Entry to the Wellness & SPA premises located on the premises of Hotel ALI BABA Bratislava is prohibited for persons under the influence of alcohol or other narcotic and psychotropic substances, as well as for persons with obvious symptoms of an acute illness (fever, cough, lethargy, infectious skin disease and others).
When using Wellness & SPA services, the Client is obliged to observe the conditions of entry to Wellness & SPA.
The conditions of entry are also published at the entrance to Wellness & SPA.
On the premises, the Client is obliged to behave in such a way that no damage to health or property occurs. Inappropriate, rude behaviour by a guest/client towards other clients will result in immediate termination of the client's visit, without entitlement to a refund of the entry fee, or termination of the stay at Hotel ALI BABA Bratislava.
Upon leaving the Wellness & SPA premises, the guest/client is obliged to return all borrowed items (towels, sheets, bathrobe, locker key, and others).
For unreturned items, Wellness & SPA will claim compensation in their value.
The Client is obliged to adapt the length of stay in accordance with their health condition and, in the event of malaise or problems, to immediately respect the staff's instructions for ensuring and protecting their health.
6. Liability for damage
In the event of a breach of an obligation arising from a contractual relationship, the contracting party is obliged to compensate the other party for the damage thereby caused, unless it proves that the breach of obligation was caused by circumstances excluding liability.
The Client is liable for damage caused to the Hotel's facilities in accordance with the applicable regulations. In the event of damage caused by the Client to the Hotel's property, the Client is obliged to pay the Hotel compensation for the damage incurred on the day the stay ends.
The Hotel is not liable for injuries arising at events and programmes of any kind, unless the Hotel acted with gross negligence or intentionally.
7. Other sanctions and fines
In the event of a false alarm being triggered due to failure to respect fire safety measures, such as: the smoking ban on Hotel premises, activation of a smoke screen at events, use of open fire on Hotel premises and others, the Hotel has the right to charge the Client a fee of EUR 500.
8. Withdrawal
Hotelom Hotel is entitled at any time to withdraw from the agreed contract or concluded reservation and from the provision of services by sending or personally delivering a written notice of withdrawal from the contract (by letter or, in the case of email communication, by email) to the customer in the following cases:
- those set out in the Civil Code,
- if the Hotel cannot provide the agreed services due to a force majeure event (force majeure means an obstacle that arose independently of the supplier's will and prevents it from fulfilling its obligations, provided it cannot reasonably be assumed that the Hotel could have averted this obstacle or its consequences or could have foreseen it at the time the obligation arose),
- if the Guest is in default with any payment under any contract concluded with the Hotel or with payment of any invoice issued by the Hotel,
- when the provision of the agreed services to the Guest endangers or damages the good name of the Hotel or disrupts or endangers the proper operation or safety of the hotel. By withdrawal from the contract, all rights and obligations of the contracting parties under the concluded contract cease, except for claims for damages and claims for contractual penalties.
9. Personal data protection
The Guest declares that they have been informed of the rights and obligations relating to the collection and processing of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/94/EC (General Data Protection Regulation), and Section 14 of Act No. 18/2018 Coll. on the Protection of Personal Data. At the same time, they grant the Hotel consent to the processing of personal data stated in the order for the purpose of securing and providing the ordered services and for fulfilling obligations imposed by law, for the period necessary to secure the rights and obligations arising from the relationships between the Guest and the Hotel.
The customer also grants consent to the collection and processing of the relevant personal data for the Hotel's marketing activities, in particular for participation in loyalty and similar programmes of the Hotel, for the period during which these activities are carried out. Withdrawal of this consent may be effected in writing with or without stating a reason.
As a Client, the data subject declares that they are aware of their rights.
The Client has the right to submit a proposal to initiate alternative dispute resolution with an alternative dispute resolution entity pursuant to Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on Amendments to Certain Acts.
The competent entity for alternative resolution of consumer disputes with the Hotel as the seller is: the Slovak Trade Inspection, which may be contacted for this purpose at the address Central Inspectorate of SOI, Department of International Relations and ADR, Prievozská 32, P.O. Box 29, 827 99 Bratislava, or electronically at ars@soi.sk, or adr@soi.sk, or another competent authorized legal entity entered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic / the list of authorized entities is available at https:www.mhsr.sk
10. Final provisions
In matters not regulated by these General Contractual Terms and Conditions or by individual contracts or agreements between the supplier and the customer, the contractual relationship is governed by the relevant provisions, in particular of the Civil Code and the Commercial Code, unless the relevant legal regulation provides otherwise. In the event of a conflict between arrangements set out in a separate contract or agreement and these general contractual terms and conditions, what is stated in the contract or agreement shall prevail. The contracting parties undertake to resolve any disputes arising from the contractual relationship primarily amicably. If out-of-court resolution of the matter were not possible, the supplier and the customer take note that all disputes that may arise between them shall be governed by the law of the Slovak Republic according to the Slovak legal order and before the competent courts of the Slovak Republic. If individual provisions of these General Contractual Terms and Conditions become ineffective or invalid, this shall not affect the validity and effectiveness of the remaining provisions. The Guest is obliged to observe the provisions of these GTC.
If the Client grossly breaches their obligations, the Hotel has the right to withdraw from the service provision contract before the agreed period expires.
These General Contractual Terms and Conditions take effect and become effective as of 1 August 2026.