General Terms and Conditions

Business name

KAISAR, s. r. o.

Company ID

35721171

VAT ID

SK2020209917

registered in the Commercial Register of the Bratislava III City Court, Section: Sro, Insert No.: 14965/B

Contracting parties:

Supplier or Hotel: Hotel Alibaba, an establishment operated by KAISAR, s.r.o. – a provider of accommodation, catering, congress, sports and wellness services (to the customer (guest) for consideration.

Customer, Guest, Client: The party ordering the services – a natural or legal person with whom the Supplier enters into a contract (agreement), the subject of which is the provision of services at Hotel Alibaba ***

General terms

These General Contractual Terms or GTC govern the use of the accommodation, conference and banquet facilities of the Hotel as the supplier of services and the services provided by them.

Special, individually agreed terms are not part of the published General Contractual Terms. However, the General Contractual Terms do not preclude the conclusion of separate contracts and agreements with travel agencies, tour operators or individuals that take account of different and varying conditions corresponding to the particular case.

Service reservations

A reservation may be made in one’s own name or by a third party. Where a reservation is made by a third party, that person is jointly and severally liable to the Hotel together with the Client as a co-debtor for all obligations arising from the contract, unless they demonstrate to the Hotel that the obligations are assumed by the Guest. The Hotel confirms a reservation after receiving an order by telephone, in writing or electronically.

2.1 The order must contain:

• the guest’s first name and surname, or the company name for a company,
• the period in which the hotel services will be used,
• contact details: telephone number, guest’s address and email contact,
• the payment method for the services, and billing details for a company,
• the scope and type of services ordered.
• On the basis of the order, the Hotel issues a reservation confirmation in which it confirms the scope of services to the Guest in writing or electronically.

3. Prices and payment terms

The Client is obliged to pay the Hotel the agreed price for the services provided by the Hotel, or otherwise the price stated in the Hotel’s current price list available at the Hotel reception or on the Hotel website. This also applies to services and expenses provided by the Hotel to third parties that were occasioned by the Client.

• The Client is obliged to pay the price of the accommodation services ordered upon arrival at reception, unless another form of payment has been agreed in advance.
• Any arrangements whose scope differs from that provided for in these General Contractual Terms must be approved in advance by the company’s director.
• The Hotel has the right to require the Guest to make an advance payment of up to 100% of the price of the services ordered, due within 7 days of confirmation of the reservation. The reservation becomes binding when the advance payment is credited to the Hotel’s account.
• Discounts and promotions cannot be combined or accumulated.
• The advance payment is non-refundable.

3.1 Advance payment for groups and events

The Hotel issues an advance invoice based on the estimated and agreed price for all accommodation, catering and supplementary services according to the order, payable within 7 days of the date on which the advance invoice is issued, as follows: 40% of the services ordered as confirmation of the reservation. On the day the advance payment is credited to the Hotel’s account maintained with Tatra banka, a. s., account No.: SK66 1100 0000 0029 2086 6711, the Client’s order is confirmed. From the time the order is accepted by the customer until the advance invoice falls due, the date on which the service is to be provided is regarded as reserved. The advance paid will be accounted for in the regular tax document (invoice) after the stay ends. If the Client fails to pay the advance invoice properly and on time, the Hotel is entitled to cancel the reservation. The advance payment may be made in cash or by payment card at the Hotel reception, or by bank transfer to: Tatra banka, a. s., account No.: SK66 1100 0000 0029 2086 6711; use the invoice number as the variable symbol.

3.2 Cancellation terms for individual reservations

The Hotel is entitled to charge cancellation fees if the Client cancels their reservation in writing, by telephone or electronically within the following period

• 1 day before the agreed date: 100% of the total value of the cancelled Hotel services.

3.3 Cancellation terms for group reservations

The Hotel is entitled to charge the customer the cancellation fees stated below if the customer cancels the reservation in writing, by telephone, electronically or by fax within the following period:

• 1 day before the agreed date: 100% of the total value of the cancelled Hotel services.

4. Services provided

The Hotel accommodates only a Guest who has been properly registered for accommodation. For registration, the Guest is obliged to present the Hotel employee with an identification card, identity card, passport or another valid identity document pursuant to Act No. 253/1998 Coll. on Reporting the Residence of Citizens of the Slovak Republic and the Register of Inhabitants, as amended. Under Act No. 404/2011 Coll. on the Residence of Foreigners, as amended, every Guest who is not a citizen of the Slovak Republic is obliged to complete and submit the official residence-reporting form at the Hotel reception.

The Guest may check in no earlier than 2:00 p.m. on the day of arrival, unless agreed otherwise in advance. On the last day of the stay at the latest, the Client is obliged to pay the Hotel for the accommodation and all services provided on the basis of the bill presented. If the price of services provided during the stay exceeds EUR 500, the Client is obliged, at the request of Hotel staff, to pay immediately for the services provided up to that point.

The Hotel may cancel a reserved room if the Client has not occupied it by 11:59 p.m. on the day of arrival and a later arrival has not been agreed. In special circumstances, the Hotel may offer the Guest accommodation other than that originally reserved, provided it does not differ materially from the confirmed reservation. A Guest who checks in before 7:00 a.m. pays the accommodation price for the entire preceding night. Unless agreed otherwise, the Guest ends the stay and returns the room to the Hotel by 11:00 a.m. at the latest. If the Guest fails to do so, the Hotel has the right to charge a fee according to the current price list. After 2:00 p.m., the Hotel may charge the full room rate applicable on that day. The Guest is obliged to return the hotel-room cards at the Hotel reception. If a hotel-room card is lost, the Hotel is entitled to charge the Guest an amount for it. If the Guest requests an extension of the stay, the Hotel may offer a hotel room other than the one in which the Guest was originally accommodated. If the stay is ended before the departure date stated on the hotel card, the Guest is obliged to pay the agreed price for the entire length of the stay ordered. Alterations may not be made to furnishings in the hotel room or other Hotel premises. Guests may not use their own electrical appliances in the Hotel, except for an electric shaver, hair dryer and other devices intended for personal hygiene and similar purposes.

The Guest is obliged to observe quiet hours from 10:00 p.m. to 7:00 a.m. For safety reasons, children may not be left in a hotel room without adult supervision. Children under 6 may move around the Hotel’s public areas only when accompanied by an adult. When moving into the room, the Guest is obliged to inspect it properly and immediately report any deficiencies, defects or objections to Hotel staff. The Guest is obliged to proceed in the same way if they discover any damage to the room or its inventory. At the end of the stay, the Guest is obliged to return the room and all of its equipment undamaged. If, after the room has been returned by the Guest, the Hotel discovers damage to the room or its inventory, the Guest is obliged to compensate for the damage. The Guest is fully liable for damage caused to Hotel property. If damage is caused by a child, the child’s legal representative bears liability. The Hotel is entitled to inspect the Guest’s room during the stay and to arrange for the room to be cleaned in accordance with hygiene regulations.

All Hotel premises are non-smoking. If the Guest breaches the smoking ban, the Hotel has the right to increase the agreed accommodation price by EUR 50 for each day on which the smoking ban was breached.

Pets are permitted on Hotel premises only by prior arrangement. Such accommodation is charged according to the current price list. The Guest is liable for all damage caused by the animal during the stay.

The Hotel is not liable for items forgotten or lost by the Client. Found items are sent only at the Client’s request and are stored at the Hotel for one month from the date on which they are found. If, after the Guest’s departure, the Hotel discovers damage to Hotel inventory, unreported consumption or theft of Hotel property, the Hotel is entitled, after notifying the Guest, to charge the resulting Hotel receivables to the Guest’s credit card or to issue and send an invoice to the Guest’s address.

A fee is charged for ROOM SERVICE according to the current price list. The Guest is obliged to comply with the Hotel’s current accommodation rules.

5. Liability for damage

If an obligation arising from a contractual relationship is breached, the contracting party is obliged to compensate the other party for the resulting damage, unless that party proves that the breach was caused by circumstances excluding liability. The Client is liable for damage caused to Hotel equipment in accordance with the applicable regulations. If the Client causes damage to Hotel property, the Client is obliged to compensate the Hotel for the damage incurred on the day the stay ends. The Hotel is not liable for injuries arising during events and programmes of any kind unless the Hotel acted with gross negligence or intent.

6. Other sanctions and penalties

If a false alarm is triggered because fire-safety measures are disregarded, for example the smoking ban on Hotel premises, the release of a smoke screen at events, the use of an open flame on Hotel premises or otherwise, the Hotel has the right to charge the Client a fee of EUR 500.

7. Withdrawal by the Hotel

The Hotel is entitled at any time to withdraw from an agreed contract or concluded reservation and from the provision of services by sending or personally delivering to the customer written notice of withdrawal from the contract (by letter or, in the case of email communication, by email) in the following cases: a) those stated in the Civil Code; b) if the Hotel cannot provide the agreed services due to an event of force majeure (force majeure means an obstacle that arose independently of the Supplier’s will and prevents it from fulfilling its obligations, provided it cannot reasonably be assumed that the Hotel could have averted that obstacle or its consequences or foreseen it at the time the obligation arose); c) if the Guest is in default with any payment under any contract concluded with the Hotel or with payment of any invoice issued by the Hotel; or d) where providing the agreed services to the Guest threatens or harms the Hotel’s good name or disrupts or threatens the proper operation or safety of the Hotel. Withdrawal from the contract terminates all rights and obligations of the contracting parties under the contract concluded, except for claims for damages and contractual penalties.

8. Personal data protection

The Guest declares that they have been informed of the rights and obligations relating to the collection and processing of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), and Section 14 of Act No. 18/2018 Coll. on Personal Data Protection. At the same time, the Guest grants the Hotel consent to process the personal data stated in the order for the purpose of arranging and providing the services ordered and fulfilling obligations imposed by law, for the period necessary to secure the rights and obligations arising from the relationship between the Guest and the Hotel. The Customer also grants consent to the collection and processing of the personal data concerned for the Hotel’s marketing activities, particularly for participation in the Hotel’s loyalty and similar programmes, for as long as those activities are carried out. This consent may be withdrawn in writing, with or without stating a reason. As the Client and data subject, the person declares that they are aware of their rights.

9. Final provisions

In matters not governed by these General Contractual Terms or by individual contracts or agreements between the Supplier and Customer, the contractual relationship is governed by the applicable provisions of, in particular, the Civil Code and Commercial Code, unless the applicable legal regulation provides otherwise. If provisions contained in a separate contract or agreement conflict with these General Contractual Terms, the provisions of that contract or agreement prevail. The contracting parties undertake to resolve any disputes arising from the contractual relationship primarily by amicable means. If an out-of-court resolution is not possible, the Supplier and Customer acknowledge that all disputes arising between them will be governed by the law of the Slovak Republic, in accordance with the Slovak legal order and before the competent courts of the Slovak Republic. If individual provisions of these General Contractual Terms become ineffective or invalid, this does not affect the validity and effectiveness of the remaining provisions. The Guest is obliged to comply with these GTC. If the Client grossly breaches their obligations, the Hotel has the right to withdraw from the contract for the provision of services before the agreed period expires. These General Contractual Terms become valid and effective on 01/01/2025.